PRICE AND PAYMENT

THE PRICE OF PRODUCTS IS AS QUOTED ON THE SITE FROM TIME TO TIME.

FOR ORDERS PLACED WITHIN THE EU PRICES INCLUDE VAT BUT EXCLUDE DELIVERY COSTS, WHICH WILL BE AUTOMATICALLY ADDED (AT THE COST SHOWN) TO THE TOTAL AMOUNT DUE WHEN YOU VIEW THE ITEMS IN YOUR SHOPPING BASKET, AND HAVE SELECTED YOUR CHOSEN DIFFERENT DELIVERY METHOD.

PRICES AND DELIVERY COSTS ARE LIABLE TO CHANGE AT ANY TIME, BUT CHANGES WILL NOT AFFECT ORDERS IN RESPECT OF WHICH WE HAVE ALREADY SENT YOU A DESPATCH CONFIRMATION.

THE SITE CONTAINS A NUMBER OF PRODUCTS AND IT IS ALWAYS POSSIBLE THAT, DESPITE OUR BEST EFFORTS, SOME OF THE PRODUCTS LISTED ON THE SITE MAY BE INCORRECTLY PRICED. WE WILL NORMALLY VERIFY PRICES AS PART OF OUR DESPATCH PROCEDURES SO THAT, WHERE A PRODUCT’S CORRECT PRICE IS LESS THAN OUR STATED PRICE, WE WILL CHARGE YOU THE LOWER AMOUNT. IF A PRODUCT’S CORRECT PRICE IS HIGHER THAN THE PRICE STATED ON THE SITE, WE WILL NORMALLY, AT OUR DISCRETION, EITHER CONTACT YOU FOR INSTRUCTIONS BEFORE DESPATCHING THE PRODUCT, OR REJECT YOUR ORDER AND NOTIFY YOU OF SUCH REJECTION.

PAYMENT FOR ALL ORDERS MUST BE MADE BY CREDIT OR DEBIT CARD ON THE CHECKOUT PAGE. WE ACCEPT PAYMENT BY MOST MAJOR CREDIT AND DEBIT CARDS.

YOU SHOULD BE AWARE THAT ONLINE PAYMENT TRANSACTIONS ARE SUBJECT TO VALIDATION CHECKS BY YOUR CARD ISSUER AND WE ARE NOT RESPONSIBLE IF YOUR CARD ISSUER DECLINES TO AUTHORISE PAYMENT FOR ANY REASON. WE ALSO CARRY OUT A STANDARD PRE-AUTHORISATION CHECK ON YOUR PAYMENT CARD, AND PRODUCTS WILL NOT BE DESPATCHED UNTIL THIS PRE-AUTHORISATION CHECK HAS BEEN COMPLETED. PLEASE NOTE, IT IS POSSIBLE THAT YOUR CARD ISSUER MAY CHARGE YOU AN ONLINE HANDLING FEE OR PROCESSING FEE. WE ARE NOT RESPONSIBLE FOR THIS.

FROM TIME TO TIME WE MAY RUN PROMOTIONS WHERE WE ISSUE DISCOUNT CODES. THESE CAN BE USED IN PART-PAYMENT OF THE PRICE OF PRODUCT(S) ORDERED ONLINE, SUBJECT TO THE TERMS AND CONDITIONS UNDER WHICH THEY WERE ISSUED (AS INDICATED IN OUR RELEVANT PROMOTION FROM WHICH YOU GOT THE CODE). DISCOUNT CODES CAN ONLY BE USED ONCE, AND ONLY DURING THE PERIOD OF VALIDITY STATED AND ONLY IN RESPECT OF THE RELEVANT PRODUCT(S) STATED. DISCOUNT CODES CANNOT BE REDEEMED FOR CASH.

 

SHIPPING

 

SHIPPING INFORMATION

DELIVERIES ARE MADE BY THE COURIER OF THE LOGISTICS COMPANY SELECTED BY US AND TAKE PLACE ACCORDING TO THE SCHEDULE OF THE LOGISTICS COMPANY. IT IS NOT POSSIBLE TO SPECIFY A PRECISE TIME AT WHICH A DELIVERY WILL TAKE PLACE. PLEASE NOTE THAT THE COURIER MAY REQUIRE DELIVERIES TO BE SIGNED FOR.

ALL RELEVANT DELIVERY OPTIONS OR DETAILS AVAILABLE FOR YOUR ORDER AND TO YOUR DESTINATION WILL BE DISPLAYED AT CHECKOUT.

SHIPPING TIME

IN THE EU COUNTRIES, THE SHIPPING TIME  USUALLY DOES NOT EXCEED 10 DAYS. FOR THE COUNTRIES OUTSIDE THE EU THE APPROXIMATE TIME FOR TRANSPORTATION WILL BE COMMUNICATED BY EMAIL ALONG THE ACCEPTANCE OF YOUR ORDER.

PLEASE KEEP IN MIND THAT OUR SHIPPING TIMES SHOULD BE USED AS A GUIDE ONLY AND ARE BASED ON TIME FROM DISPATCH. DECIPHER CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS OR FAILED PAYMENT APPROVAL, THOUGH WE WILL TRY TO MINIMISE ANY POTENTIAL DELAYS.

IF YOUR DELIVERY ADDRESS IS GEOGRAPHICALLY REMOTE, IT IS POSSIBLE THAT WE MAY NOT BE ABLE TO DELIVER THERE. IF THAT IS THE CASE, WE WILL NOTIFY YOU BEFORE WE ACCEPT YOUR ORDER. WE RESERVE THE RIGHT NOT TO DELIVER TO ANY COUNTRY/REGION THAT IS PROHIBITED BY APPLICABLE EXPORT LAWS. ORDERS CANNOT BE DELIVERED TO PO BOX OR SIMILAR ADDRESSES (SOME EXCEPTIONS ARE APPLIED TO SOME MIDDLE EAST COUNTRIES).

PRODUCTS COMPRISED WITHIN THE SAME ORDER CANNOT BE DELIVERED TO DIFFERENT ADDRESSES.
DUTIES & TAXES

IF YOU ORDER PRODUCT(S) FOR INTERNATIONAL DELIVERY, THEY MAY BE OPENED AND INSPECTED BY CUSTOMS AUTHORITIES AND MAY BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH ARE LEVIED WHEN THE DELIVERY REACHES THE SPECIFIED DESTINATION. YOU WILL BE RESPONSIBLE FOR PAYMENT OF ANY SUCH IMPORT DUTIES AND TAXES. PLEASE NOTE THAT WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT THEIR AMOUNT. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION BEFORE PLACING YOUR ORDER. IN THE EVENT THAT YOU RETURN AN ITEM, THE IMPORT DUTIES WILL BE REFUNDED IF THEY WERE ORIGINALLY INCLUDED IN THE PURCHASE PRICE. IF THEY WERE NOT INCLUDED THEN YOU WILL RESPONSIBLE FOR RECLAIMING DUTY DIRECTLY FROM YOUR LOCAL CUSTOMS OFFICE.

PLEASE ALSO NOTE THAT YOU MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF THE COUNTRY/REGION FOR WHICH THE PRODUCT(S) ARE DESTINED. WE WILL NOT BE LIABLE FOR ANY BREACH BY YOU OF ANY SUCH LAWS.